I’ve been a loyal Netbank customer for about 4 years now. In that time, I’ve done nothing but sing their praises to everyone who had listen. It’s a great setup for me – I use direct deposit about 99% of the time. Essentially, my only beef has been that if you want to deposit cash, you have to buy a money order and mail it in for deposit.
In the past three weeks, however, they’ve gotten precariously close to me shopping my money to a new location.
Issues.
- Introduction of a new service called QuickPost. This, in theory, should allow you to take a deposit to a UPS store and overnight it, thereby getting your money into your account at the end of the next day. Nice idea, eh? And except for the fact that they’ve lost one deposit, and a second one hasn’t shown up, it is a nice service. It took me a week to get a deposit in, and only then after I went up one side of them and down the other.
- Failure to fix their systems to operate with Quicken for Mac. I can’t pay bills through Quicken. That REALLY pisses me off, since it’s one of the two applications remaining that I have to use a PC for.
C’mon Netbank…get your act together. And my deposit better show up today. You’ve never seen a customer as pissed off as I can be.
Editors note: It showed up. More importantly, when I finally spoke with them, I had a provisional credit in my acount an hour later.