Netbank SUCKS. If you are even remotely contemplating opening an account with them – DON’T!!!!!!!!!!

As previously mentioned here, in the past year they’ve managed to lose $4000 in deposits (yes, they managed to find them a few days later, but it cost me 12 hours of my life), and now this:

I put in a wire transfer request yesterday morning at 07:44. At 15:00 yesterday, I called to see why it hadn’t gone through. I was told “Yeah, we haven’t worked on that yet. You need to verify the information.”

From Netbank’s Website:

Note: For security purposes, NetBank practices random telephone verifications for wire requests. Successful verification of these selected requests must be completed prior to processing. Therefore, it is important that your contact information on file with us is correct.

That says “You don’t need to worry about a thing. We’ll handle it. If your number comes up, we’ll call you for security verification”.

So, at 15:00 yesterday I verified the info, and was told “It doesn’t matter what’s on the website. Common sense should tell you to call us.”

The problem with common sense is that it’s just not that common.

If there is a procedure I should follow, then put it on your damn website. I shouldn’t have to be a mind reader.

So, I checked this morning at 07:30. Nope…still nothing. Then I finally got an email from Netbank:

This bank mail serves as confirmation that your wire is being processed and will be sent by 5PM (EST) today. Please note that it is up to the receiving institution to post the credit. If further assistance is required, please contact us via bank mail. We value your business and hope that you will consider NetBank to be the primary provider for all of your financial needs.

WTF?

So, I call back and work my way up the chain. Sure enough, nobody there gives a damn about my business. The last supervisor I spoke with asked me what the wire was for, since they might be able to do something. I flew off the handle at that point and replied “It’s for getting MY money somewhere that it needs to be. What does it matter what it’s for? If I say it’s for little Suzie’s Iron Lung, will it get processed before noon?”

I’ve been a customer for 5 years. That will be ending in less than a month.