No, really. I'm seriously about to write a large block of text about how good my experience was with AT&T's customer service…or at least a small group of folks at AT&T who take customer service seriously. I spend a lot of time on this blog railing on bad customer service. It is absolutely a never-ending surprise to me, though it probably shouldn't be, that customer service has devolved into an ever-increasing series of bad interactions that leave you with a bad taste in your mouth, and Read more [...]

A bit of back story on my relationship with Tivo. I have been Tivo's biggest champion since September 21st, 2002. There was a weird accident the day before with a wallpaper razor requiring a tetanus shot. I refused to get it because Firefly premiered that night. So, on my way home from the hospital the next day, I stopped and got my first Tivo. It instantly became part of my life, and an indispensable piece of technology. I've owned 5 different Tivo's, up through and including the Tivo HD. I LOVED Read more [...]

In a time when magazine revenues are falling, subscription numbers for dead-tree editions are dwindling, and people are, in ever-increasing numbers, turning to the digital world for fulfillment of their reading needs, one does not have to look much further than the customer service experience I received this morning to understand why printed word will soon be relegated to the birdcage of history. The backstory is that a couple years ago I subscribed to CPU Magazine, a publication of Sandhill Publishing. Read more [...]